Frequently Asked Questions.
What is my CityBlast password?
At CityBlast we use Facebook Connect, so your user name and password are the same credentials that you use to sign in to Facebook.
What sort of content will my Social Expert post?
You give us the categories and our Social Experts write custom content to fit your personality. Love landscaping tips and ideas? No problem. Want to provide market trend reports? Done. Interested in helping clients stage their home? Easy. All of these are options you can choose and more!
What if I don't have a Facebook account?
Facebook is the most powerful marketing medium agents have access to today. Ready to get started gaining leads with Social Media? We make it easy. Simply get in touch with us if you sign up for our Annual Package and you'll get the following:
- One full year of service at our bundled rate. An incredible 40% off!
- Your Facebook account fully set up and customized for you by our experts
- A Facebook business Page also set up for you and optimized for results
- PLUS: A free custom Page Cover so that you can make a splash with powerful branded marketing!
Why should I use CityBlast instead of an in-house social media manager?
CityBlast is your in-house social media manager... in fact, it's like having 10 in-house social media managers working for you around the clock creating award-winning, social media content. Your Social Expert can even help market your listings by sharing them with our network of realtors in your local area.
How Do I update my Credit Card information?
You can update your credit card information at any time by signing in to your CityBlast account and clicking on the Invoices tab. Once in the Invoices section, simply click on the Update Credit Card button.
I'm having trouble finding my posts on Facebook. Help!
Are you familiar with the difference between your newsfeed and your timeline? It's a tricky bit about Facebook. Your profile shows the posts that you made. Your newsfeed is an aggregation of posts that your friends have made. The post that your Social Expert makes on your behalf show up on your profile or your Business page. Still unsure of where your posts will show up? Read this handy guide from About.com.
How much does CityBlast cost?
What is the personalized shortlink?
The personalized short link allows you to display your name as the source of the article, for example, if your name is Susan Smith, your personalized short link is susan-smith.cb1.so. This will display on the posts to provide you with additional branding.
How often will my Social Expert post on my behalf?
The great thing about having a Social Expert is that they work for you! Just tell us what days of the week you want us to post and we'll do the rest.
Will my Social Expert publish content on my friends' walls/accounts?
No. Your Expert only posts to your account. Your friends can see the updates on your timeline, just as if you've written them yourself.
Can my Social Expert publish to my Facebook Business Page?
Yes. Your Expert will be happy to publish to your Business Page. Simply register as normal, and activate any Page you administer in your personal settings.
I've heard you shouldn't market or 'sell' via Facebook, Twitter and LinkedIn.
Facebook, Twitter and LinkedIn represent today's greatest opportunity to reach your network with reminders that you are an agent and your doors are open. By using added-value content, focused on giving your friends valuable and interesting real estate information, you are passively and thoughtfully keeping your network focused on you, rather than 'selling' to them. When they are interested in buying, they will turn to you first.
How often does my Expert update my account(s)?
You choose! Head over to the settings section and tell our Social Experts what days of the week you want us to post on.
Will the Social Experts post to Facebook, but not Twitter and LinkedIn, or vice versa?
Yes. Your Expert will be happy to publish to any combination of your accounts that you choose.
Will you post to my website?
Unfortunately at this time our Social Experts do not support updates to your personal website
How much does it cost to feature a Showcase Listing?
Featuring your Showcase Listing, and all other services of CityBlast, are included with your membership at no extra cost. Enjoy!
Are the other agents' listings featured on my accounts permitted to be advertised?
Yes. When entering a Showcase Listing , CityBlast members agree that they are granting permission to advertise the listing and that they are working on behalf of the seller.
How many times does my Showcase Listing get shared?
The answer is: "it depends". Our Social Experts have access to your Showcase Listing for up to 2 weeks. But there are many other factors that help us decide how many times your Showcase Listing is featured including the size of your market and the preferences of agents in your area.
What do I do once I have an incoming lead from a listing I have shared?
Simply look up the property information on CityBlast.com, or your local board's listing service, and follow up with the client to provide information or to book showings.
Can I Showcase an exclusive listing, that is not on my board's listing service?
Yes. Any property offering a standard cooperating commission may be featured on CityBlast.
Can I feature a link to a virtual tour or my website in my Showcase Listing?
No. No outside links or contact information are permitted within the content of Showcase Listings.
Can I get a Social Expert working for me, but not use the Showcase Listing feature? Vice versa?
Absolutely! Use whatever tools you like, and however you choose. It's all included for your benefit.
How locally-focused is CityBlast?
It depends on your market. If you are in a major market, CityBlast your content will be more locally focused. As a simple rule: the more news sources we can find in a market, the more locally-focused CityBlast will be.
What if I get a lead that I prefer not to deal with personally?
If you get a lead that you'd rather not work personally, refer them to someone in your office in exchange for a referral fee. It won't cost you any time, and you'll still gain from having created the business.
How does the 14-day free trial work?
To explore how CityBlast can help you manage your social media accounts, simply sign-up and test at no cost for two weeks. We'll quickly get our staff to work posting expert real estate updates to your accounts. If you like the service, after 14 days we'll begin whichever payment plan you've chosen.
Can I upgrade my plans at any time?
Yes! You can upgrade your account at any time from your CityBlast dashboard or by contacting us. Visit our pricing plans page for more information.
What subscription options do I have for CityBlast?
CityBlast offers monthly, semi-annual and annual subscriptions. For monthly subscriptions, there are no term-length commitments. For complete information, check out our pricing plans.
What support do you provide?
All CityBlast members can contact customer service at any time. Our office hours are Mon-Fri, 9am-5pm EST, and real humans are on standby to help at =TOLL_FREE;?> or via email at =HELP_EMAIL;?>!
Which platforms are supported?
We currently support: Internet Explorer 8+, Firefox 3+, Safari 4+, Chrome 4+
What methods of payment do you accept?
We currently accept payments online by Visa, Mastercard and American Express.
Can I stop and resume posts at any time?
Yes. You can ask your Social Expert to pause or stop your postings at any time by simply accessing your Settings.
Does CityBlast or my Social Expert have access to my Facebook, Twitter or LinkedIn passwords?
No. CityBlast only has the ability to post to your account. Your Expert and CityBlast.com do not have access to your login information or passwords, and cannot see your private account info.
Will my friends feel like I am posting content too often?
You have control over how often we post on your behalf. You should post your own personal content as you normally would and our Social Experts will compliment your updates with professional added-value content. Remember, you can tell us exactly what kind of posts you want and how often you want them to appear in your Settings panel.
How do I cancel my account?
Cancelling your account is quick, easy and hassle free. Just use whatever communication method works best for you: email, chat, phone. Live support is available Monday - Friday 9am - 6pm EST via chat or at 1-888-712-7888. If you need to notify us outside of those hours, drop us an email at firstname.lastname@example.org and we'll process your cancellation right away.
Will I post the same thing as other people, or at the same time?
No. Your Expert posts your own custom content to your account(s). Your content will never be the same as anyone else's.