Frequently Asked Questions

General

How do I sign up?

Sign up for your 14-day free trial right here!

How do I enter a promo code?

During the sign up process, there will be a space to enter your promo code, if you have one.

How does the 14-day free trial work?

To experience the impact of CityBlast's social media management on your business, simply sign-up and try the full service for absolutely no cost! If you like it (and we're positive you will), after 14 days we'll begin whichever payment plan you've chosen!

How do I cancel my account?

Cancelling your account is simple (but we'd be sorry to see you go!). Just use whatever communication method works best for you: email, chat, phone. Live support is available Mon. - Fri. / 9 AM - 5 PM EST via chat or at 1-888-712-7888. If you need to notify us outside of those hours, drop us an email at info@cityblast.com and we'll process your cancellation right away.

Why should I use CityBlast instead of an in-house Social Media Manager?

CityBlast is your in-house social media manager! In fact, it's like having 10 in-house social media managers working for you around the clock creating industry-leading, social media content. Your Social Expert can even help market your listings by sharing them with our network of realtors in your local area. Try it out for free, and you'll understand!

How do I connect CityBlast to my LinkedIn and Twitter?

It's super easy: on your Dashboard, go to Settings and then Networks. There you can turn LinkedIn and Twitter ON!

Can you help me set up my Facebook fanpage?

We currently don't set up Facebook pages for you, but we do have an easy CityBlast.com/how-to-create-a-facebook-fanpage-for-your-real-estate-business/">step-by-step guide on how you can do it yourself! If you'd still like help setting it up, you can always call us at 1-888-712-7888.

Social Networks

Does CityBlast or my Social Expert have access to my Facebook, Twitter, or LinkedIn passwords?

Nope! Rest assured: CityBlast only has the ability to post to your account. Your Expert and CityBlast.com don't have access to your login information or passwords, and can't see any of your private account info.

Can CityBlast connect with my Instagram account?

We're constantly performing data-driven analyses of the best channels for servicing our agents. At this time, we have no plan to offer Instagram as we've found that it's just not as valuable an option for our clients. But we do connect with your Facebook, Twitter, and LinkedIn!

Pricing

How much does CityBlast cost?

At CityBlast we have different price plans to suit your needs. Not sure which one's for you? You can always start a free trial, or give us a call at 1-888-712-7888!

Are your prices in USD, GBP or CAD?

All prices are local. If you live in the UK prices are listed in GBP. If you reside in Canada, our prices show as CAD and if you're in the United States, they show as USD. But remember you can take 14 days for free! Still not sure? Give us a quick call at
1-888-712-7888!

Which methods of payment do you accept?

We currently accept payments online by Visa, Mastercard and American Express.

How do I change my credit card?

Right here! On your Dashboard, you can scroll over your picture in the top-right and on the Invoice page, you'll find the option to update/change your credit card.

Posts

How many locations can I add?

You can add up to two locations for content to your profile. On your Dashboard, head to Settings and Location. There you can add your primary location, and there's a box you can click if you want to add a secondary location.

Can you post to my blog/website?

We only post to your social networks. But, many blogs and websites have the option of installing "widgets" that'll show a mini-feed of your social media!

How often can I post?

You can post everyday if you want to! Or any combination of days that works best for you. Customize your posting days in your Dashboard by going to Settings and then Frequency. Then simply click all the days you want to post.

What time of day do posts go out?

Since your Social Media Experts at CityBlast are real people, your posts will usually go out any time during working hours. It varies day-to-day too (so you can be sure the posts don't look automated)!

What type of content does my Social Expert post?

You're in total control! We have a wide range of topics related to real-estate that you can choose from, such as Local News, Beautiful Homes & Gardens, and Tips & Guides for Clients (plus a lot more!). To choose, on your Dashboard go to Settings and then /Content. That's where you can customize exactly what content you want to see.

How local is the content my Social Expert posts?

Our experts are phenominal at sourcing specific local content! And the more major your market, the more local your content will be. Either way, all of our content is top-notch and high quality.

Showcase Listings

How do I add a listing?

Adding a listing to our FeaturedĀ Listings Showcase is easy: simply go to the Listings page in your dashboard, then click "Add a Listing". All the listings you've added will be shown here.

How do I edit listings after I've added it?

At any time, you can go to the Listings section of your dashboard to edit any of your listings. You can change the price, mark it as sold or off-market, and even send it out to be published again. If there are any other changes you want to make, simply email info@cityblast.com and we'll take care of it!

Can I publish my listing to more than one location?

Nope, your listing only gets published to it's own location! But remember, if you're publishing content from our Local Listings Showcase, a lot of people are still going to see your listing.

I'm posting listings from other real estate agents, but I only want to post my own. Can I do that?

Certainly! Go to your Content page in your settings. There, you'll see a box that says "Local Listings Showcase". Just uncheck that box. We reccommend leaving it checked, however, because that makes it possible for other local real esate agents to post your listings to their social networks too!

How often can I publish my listings?

You can add as many listings as you want (at no extra cost!). And once you've added them, you can republish them to our Local Listings Showcase every week to be posted onto the networks of other local agents! You'll magnify the number of people that see them.

Are the other agents' listings featured on my accounts permitted to be advertised?

Absolutely! When adding a listing, CityBlast members agree to grant permission to advertise the listing. It's completely legal, and generates a lot more leads for both you and the other agent.

Troubleshooting

How come my branded bar isn't showing up on some pages?

First, let's check if your Branded Bar is turned on in your settings. Go to Settings and Branded Content. Then just turn your Branded Bar on! If it is on, and it's still sometimes not showing up, that'd just be because some websites don't support the branded bar. Don't worry though, because as long as it's turned on in your settings, it'll appear on your other content!

Why haven't I been getting posts on my LinkedIn?

Worry not, that's just a security feature on LinkedIn. Every two months, LinkedIn expires the connections any app has with it. So all you have to do is go to Networks in your Settings, turn LinkedIn OFF and then ON again.

Contact Us!

Our quality customer service team is here to help you. You can email us at info@cityblast.com, live chat or call at 1-888-712-7888 anytime Mon. - Fri. / 9 AM - 5 PM EST. Let us help you!